If something has gone wrong, or you simply need clarity on how something works, we want to hear from you. The team behind TiffanyLuck handles enquiries directly — there is no outsourced call centre passing your message along a chain. When you reach out, you are speaking to people who have the authority to look into your account, review transactions, adjust settings, and escalate matters where necessary.

To help us resolve your query in a single exchange, please include as much relevant detail as you can when you first write to us. That means your registered username or the email address linked to your account, a clear description of what happened, and — where the issue involves a payment — the method used, the approximate amount, and the date of the transaction. The more context you give us upfront, the less back-and-forth is needed before we can act.

Responsible Gambling Requests

If you are writing to us about deposit limits, a cooling-off period, or self-exclusion, we treat those messages as a priority. You do not need to explain yourself or justify the request — we will action it without question. Please state clearly in your message what you would like us to do, and we will confirm once the change has been applied to your account. If you are in a difficult moment and need your access restricted immediately, say so plainly and we will move on it without delay.

Formal Complaints

A formal complaint is different from a standard support query, and we handle it differently. If you feel that your issue has not been resolved to a satisfactory standard, you can ask for your case to be escalated as a formal complaint. We will review it at a senior level and provide a written response. Should you remain dissatisfied after that process, you have the right to refer the matter to the Anjouan Gaming Authority, the body under whose licence we operate.

One thing we will never do: we will never ask you to share your password, your full card number, or any authentication code via email or chat. If you ever receive a message claiming to be from us and asking for that kind of information, do not respond to it — contact us through the channels listed on this page to report it. Protecting your account security is something we take seriously, and our team will never need those details to assist you.

You can find our contact channels at the bottom of this page. We are here to help you reach a resolution, and we will treat your message with the straightforwardness it deserves.